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Uganda eVisa FAQ

Find answers to all your questions about the Uganda eVisa application process

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Uganda eVisa Frequently Asked Questions

Welcome to our comprehensive Uganda eVisa FAQ section. Whether you're planning your first trip to Uganda or need clarification on the electronic visa application process, you'll find detailed answers to the most common questions travelers ask. Our FAQ covers everything from application procedures to document requirements, processing times, and visa validity.

The Uganda eVisa system has simplified travel to the Pearl of Africa, allowing visitors to apply online from anywhere in the world. However, many travelers still have questions about eligibility, costs, processing times, and what to expect during the application process. This guide provides clear, accurate answers based on official immigration guidelines.

General Uganda eVisa Questions

Customer service helping with Uganda eVisa questions

What is the Uganda eVisa?

The Uganda eVisa is an electronic visa that allows foreign nationals to apply for a visa online to enter Uganda for various purposes such as tourism, business, study, or medical reasons. The application process is conducted through the official online portal at visas.immigration.go.ug.

Who needs a visa to enter Uganda?

Most foreign nationals require a visa to enter Uganda. However, citizens of specific countries are exempt from visa requirements, including:

  • East African Community (EAC) members: Kenya, Tanzania, Rwanda, Burundi, South Sudan, and Democratic Republic of Congo
  • COMESA countries: Zambia, Zimbabwe, Malawi, and others
  • Other exempt countries: Antigua and Barbuda, Barbados, Belize, Cyprus, Fiji, Gambia, Ghana, Grenada, Jamaica, Lesotho, Malta, Mauritius, Singapore, and several others

Check the complete list of eligible countries to confirm your visa requirements.

Application Process Questions

To apply for a Uganda eVisa, follow these steps:

  1. Visit the official portal: Go to visas.immigration.go.ug
  2. Select visa type: Choose the appropriate visa category (tourist, business, transit, etc.)
  3. Fill out the form: Complete the electronic application form with accurate personal and travel details
  4. Upload documents: Submit required documents including passport scan, passport photo, and Yellow Fever vaccination certificate
  5. Pay the fee: Make payment using a credit or debit card
  6. Submit application: Review and submit your application
  7. Receive confirmation: You'll get an application number via email to track your application status

For a detailed walkthrough, visit our step-by-step application guide.

The processing time for a Uganda eVisa varies depending on the visa type:

  • Single Entry Tourist Visa: Typically 2-3 working days, but can take up to 4 business days
  • Multiple Entry Visa: Between 15-20 business days
  • East Africa Tourist Visa: Generally 3-7 business days, with some sources indicating 6-9 working days

Important: It's recommended to apply at least 5-7 working days before your intended travel date to allow for any potential delays or additional document requests. Learn more about processing times.

Yes! Once you submit your eVisa application, you'll receive an application number via email. You can use this number to track the status of your application on the official visa portal. You'll also receive email notifications regarding the outcome of your application.

Visit our application status tracking guide for detailed instructions on how to check your visa status online.

If your eVisa application is denied, you will receive a notification explaining the reasons for the denial. Common reasons include:

  • Incomplete applications or missing documents
  • Discrepancies in provided information
  • Insufficient documentation
  • History of immigration violations

Depending on the reason for denial, you may have the option to appeal the decision by providing additional documentation or clarification, or you can reapply with corrected information. You may also consider applying for a visa through a Ugandan embassy or consulate.

Document Requirements Questions

What documents are required?

Required documents for Uganda eVisa application include:

  • Valid passport (bio-data page copy, valid for at least 6 months)
  • Recent passport-sized photograph (white background)
  • Yellow Fever vaccination certificate
  • Travel itinerary or hotel booking
  • Return or onward flight ticket

Additional documents may be required based on visa type. See our complete document checklist.

Is Yellow Fever vaccination mandatory?

Yes, absolutely! All travelers aged one year and older must present a valid International Certificate of Vaccination or Prophylaxis (ICVP) for Yellow Fever vaccination upon arrival in Uganda.

The vaccination must be administered at least 10 days before travel to ensure compliance with health regulations. Entry may be refused without this certificate, especially if arriving from or transiting through a Yellow Fever risk zone.

Learn more about Yellow Fever requirements.

What are passport photo requirements?

Your passport photo must meet specific requirements:

  • Recent photo (taken within the last 6 months)
  • White background
  • Passport-size dimensions
  • Clear, high-quality image
  • Face clearly visible (no glasses, hats, or head coverings unless for religious reasons)

Check our detailed photo specifications guide to ensure your photo meets all requirements.

What are passport validity requirements?

Your passport must meet the following criteria:

  • Valid for at least 6 months from your date of entry into Uganda
  • At least one blank page available for entry stamps
  • In good condition (not damaged or torn)

Ensure your passport meets these requirements before applying. Visit our passport requirements page for more details.

Visa Types Questions

Uganda offers several types of eVisas to accommodate different travel purposes:

  • Tourist eVisa (Single Entry): For leisure travel, valid for 90 days, allows stays up to 90 days
  • Tourist eVisa (Multiple Entry): Valid for 6 months to 2 years, for frequent visitors
  • Business eVisa: For business-related activities and official visits
  • Transit eVisa: For travelers passing through Uganda, valid for 7 days (up to 72 hours stay)
  • East Africa Tourist Visa: Allows travel to Uganda, Kenya, and Rwanda with one visa, valid for 90 days with multiple entries
  • Official and Diplomatic Visas: For government officials and diplomats

Each visa type has specific requirements and conditions. Learn more about Uganda eVisa types.

The East Africa Tourist Visa (EATV) is a special visa that allows travelers to visit Uganda, Kenya, and Rwanda using a single visa. Key features include:

  • Cost: $100 USD (compared to $225 for individual visas)
  • Validity: 90 days from the date of entry into the EATV zone
  • Multiple entries: Unlimited movement between the three countries
  • Single application: Apply through the country of first entry

Important: Once you exit the EATV zone to a non-member country, you must obtain a new visa to re-enter. The visa cannot be extended. Learn more about the East African Tourist Visa.

Single-Entry Visa:

  • Allows one entry into Uganda
  • Valid for 90 days from date of issue
  • Stay duration: up to 90 days
  • Cost: $50 USD
  • Once you leave Uganda, the visa becomes invalid

Multiple-Entry Visa:

  • Allows multiple entries into Uganda
  • Valid for 6 months, 12 months, or 24 months
  • Cost: $100-$200 USD depending on validity period
  • Ideal for business travelers or frequent visitors
  • Processing time: 15-20 business days

Costs and Payment Questions

How much does a Uganda eVisa cost?

The cost of a Uganda eVisa varies depending on the type of visa:

  • Single-Entry Tourist Visa: $50 USD (plus $1.50 processing fee)
  • East Africa Tourist Visa: $100 USD
  • Multiple-Entry Visa (6 months): $100 USD
  • Multiple-Entry Visa (1 year): $150 USD
  • Multiple-Entry Visa (2 years): $200 USD
  • Transit Visa: $50 USD

Note: All fees are non-refundable and must be paid during the online application process. Additional service fees may apply depending on the payment method used.

For detailed pricing information, visit our eVisa fees and payment page.

Traveler with approved Uganda eVisa document

What payment methods are accepted?

The Uganda eVisa portal accepts the following payment methods:

  • Credit cards: Visa, MasterCard, American Express
  • Debit cards: International debit cards with online payment capability

All payments are processed through a secure online payment system. Ensure your card is enabled for international transactions before applying.

Validity and Extension Questions

The validity period depends on the type of visa:

  • Single-Entry Tourist Visa: Valid for 90 days from the date of issue, allowing stays up to 90 days
  • East Africa Tourist Visa: Valid for 90 days from the date of entry into the EATV zone
  • Transit Visa: Valid for 7 days, allowing stays up to 72 hours
  • Multiple-Entry Visa: Valid for 6 months, 1 year, or 2 years depending on the type issued

Important: You must travel within the validity period. If you don't enter Uganda within 90 days of approval for a tourist visa, it expires and you'll need to apply for a new one.

Yes! You can extend your Uganda eVisa while in the country. Here's what you need to know:

  • Where to apply: Visit the Directorate of Citizenship and Immigration Control in Kampala or at regional immigration offices
  • When to apply: Before your current visa expires
  • Extension period: The initial period can be extended for another 60 days in 2 intervals
  • Application method: Can be done online or manually at immigration offices
  • Requirements: Valid reason for extension and supporting documentation

Note: The East Africa Tourist Visa cannot be extended. Approval for extensions is not guaranteed and is subject to the discretion of immigration authorities.

Learn more about the visa extension process.

Overstaying your visa in Uganda incurs serious penalties:

  • Fine: USD $30 per day from the first day of overstay
  • Detention: You may be detained until payment is made
  • Deportation: Deportation proceedings may be initiated
  • Future travel restrictions: Overstaying can affect future visa applications

Important: Always apply for an extension before your visa expires to avoid these penalties.

Arrival and Entry Questions

Upon arrival at Entebbe International Airport or any land border, you must present:

  • Valid passport (with at least 6 months validity)
  • Printed copy of eVisa approval letter (highly recommended, though not mandatory)
  • Yellow Fever vaccination certificate
  • Return or onward ticket (may be requested)
  • Proof of accommodation (hotel booking or invitation letter)
  • Proof of sufficient funds (may be requested)

The eVisa approval letter contains a barcode that speeds up the immigration process. Learn what to do after your eVisa is approved.

While it's not mandatory to have a printed copy of your eVisa approval letter, it is highly recommended. Here's why:

  • The barcode on the approval letter speeds up immigration processing
  • It serves as backup in case of technical issues at the border
  • Some airlines may request to see it before boarding
  • It provides peace of mind and proof of your visa approval

The eVisa is electronically linked to your passport, but having a printed copy ensures a smoother entry process.

If you arrive in Uganda without having applied for and obtained an eVisa:

  • Airlines: You will be denied boarding by your airline
  • Land borders: You will be refused entry at land border checkpoints
  • No visa on arrival: Uganda does not offer visa on arrival for most nationalities

Important: It is essential to secure your eVisa before traveling to Uganda. Apply at least 5-7 days before your departure date.

Compare eVisa vs visa on arrival options.

Common Issues and Troubleshooting

To ensure a successful application, avoid these common mistakes:

  • Incomplete applications: Fill out all required fields accurately
  • Poor quality photos: Ensure your passport photo meets all specifications
  • Expired passport: Check that your passport is valid for at least 6 months
  • Missing Yellow Fever certificate: This is mandatory for all travelers
  • Incorrect information: Double-check all details before submission
  • Applying too late: Apply at least 7-10 days before travel
  • Using unofficial websites: Only apply through the official portal

Learn more about common application mistakes and how to avoid them.

If you experience technical problems:

  • Browser compatibility: Use Google Chrome or Firefox for best results
  • Clear cache and cookies: This often resolves loading issues
  • Check internet connection: Ensure stable connectivity
  • File size: Ensure uploaded documents are under 250KB
  • Payment failures: Verify your card is enabled for international transactions
  • Contact support: If issues persist, contact the immigration helpdesk

Visit our troubleshooting guide for detailed solutions to common technical problems.

Once submitted, you cannot edit your application. If you notice an error:

  • Minor errors: Contact the immigration office immediately to explain the situation
  • Major errors: You may need to submit a new application
  • Before approval: Contact support as soon as possible

Prevention tip: Always review your application carefully before final submission. Use the application form guide for field-by-field assistance.

Uganda eVisa Quick Reference Guide

Question Answer
Processing Time 2-5 business days (single entry), 15-20 days (multiple entry)
Validity Period 90 days from date of issue (tourist visa)
Stay Duration Up to 90 days per entry
Cost $50 USD (single entry), $100 USD (East Africa visa)
Passport Validity Minimum 6 months from entry date
Yellow Fever Mandatory for all travelers aged 1 year and above
Extension Possible Yes, up to 60 additional days in 2 intervals
Overstay Penalty $30 USD per day
Application Portal visas.immigration.go.ug

Additional Resources

Application Guide

Step-by-step instructions for completing your Uganda eVisa application successfully.

Read Guide

Document Checklist

Complete list of all required documents for your eVisa application.

View Checklist

Eligible Countries

Check if your nationality is eligible to apply for a Uganda eVisa online.

Check Eligibility

Ready to Apply for Your Uganda eVisa?

Now that you have all the answers, start your application and get your visa approved in just a few days. Our secure online platform makes the process quick and easy.

Apply for eVisa Now

Still have questions? Visit our homepage or troubleshooting page for more help.